Patient Advocacy Support
to listen, support, and help resolve concerns during your care
What is Patient Advocacy?
The Patient Advocacy Service helps you navigate the complaints process with confidence. Whether you need information, advice, help preparing a concern, or support during and after a complaint, we are here to empower you.
On this page, you’ll find information about how to give feedback, how the complaints process works, your right to request a review, and how to access independent advocacy if you prefer support outside the hospital.
If you would like to share your experience of care at The National Maternity Hospital, we welcome your feedback and value every comment.
How we support you
We understand that raising a concern or making a complaint can feel overwhelming.
Our Patient Advocacy Officers are here to help you at every step. Support may include:
- Information and advice
- Help preparing your complaint
- Attending meetings with you
- Providing support after a complaint is made
- Helping you express your needs clearly
Our goal is to ensure you feel respected, supported and empowered throughout the process.
Giving feedback
Your feedback helps us improve the care we provide. If you would like to share a comment, compliment or concern:
- To help us improve the Patient Experience in our Hospital can you take 10 minutes please to complete our Patient Experience Survey
- You can contact us (details below) with written feedback and we will respond within 5 working days.
- You can also complete our Online Feedback Form
- Please click HERE for our Feedback Management Policy.
- Cliceáil ANSEO le haghaidh ár bPolasaí Bainistíochta Aiseolai.
We appreciate every piece of feedback and treat it with care.
Services Available
Internal Review Process
If you are not satisfied with the outcome of your complaint, you may request an internal review.
To do this, write to the Complaints Manager outlining why you are dissatisfied. Your request will be assessed, and if appropriate, a Review Officer will be assigned.
Address: Quality Department – “Request for Review” The National Maternity Hospital Holles Street, Dublin 2, D02 YH21
Email: quality@nmh.ie
Ombudsman
If you remain unhappy after the internal review, you may contact the Office of the Ombudsman:
Office of the Ombudsman 18 Lower Leeson Street, Dublin 2
Phone: +353‑1‑6395600
LoCall: 1890 22 30 30
Email: ombudsman@ombudsman.gov.ie
Independent Advocacy Service
If you prefer support from outside the hospital, the Independent Advocacy Service offers free, confidential help to anyone wishing to make a complaint about care received in a public acute hospital.
Phone: 0818 293 003
Contact: Email: info@patientadvocacyservice.ie
Patient Voice Group
If you currently are or ever have been a patient in our hospital you can register to join our Patient Voice Group here.
The patient Voice Group meets on the second Wednesday of every month to suggest and discuss quality initiatives.
Contact Details
Patient Advocacy Officers Quality Department National Maternity Hospital Holles Street, Dublin 2
Office hours: Monday–Friday, 08:00–15:00
Phone: (01) 637 3392 / 3262
Email: advocacy@nmh.ie