Patient Advocacy Support
to listen, support, and help resolve concerns during your care
What is Patient Advocacy?
The Patient Advocacy Service helps you navigate the complaints process with confidence. Whether you need information, advice, help preparing a concern, or support during and after a complaint, we are here to empower you.
On this page, you’ll find information about how to give feedback, how the complaints process works, your right to request a review, and how to access independent advocacy if you prefer support outside the hospital.
If you would like to share your experience of care at The National Maternity Hospital, we welcome your feedback and value every comment.
How we support you
We understand that raising a concern or making a complaint can feel overwhelming.
Our Patient Advocacy Officers are here to help you at every step. Support may include:
- Information and advice
- Help preparing your complaint
- Attending meetings with you
- Providing support after a complaint is made
- Helping you express your needs clearly
Our goal is to ensure you feel respected, supported and empowered throughout the process.
Giving Feedback
We appreciate every piece of feedback and treat it with care, your feedback helps us improve the care we provide.
If you would like to share a comment, compliment, or concern you can do so through our Online Feedback Form.
To help us improve the patient experience in our hospital, please take ten minutes to complete our Patient Experience Survey.
Please click HERE for our Feedback Management Policy.
Cliceáil ANSEO le haghaidh ár bPolasaí Bainistíochta Aiseolai.
Services Available
Independent Advocacy Service
If you prefer support from outside the hospital, the Independent Advocacy Service offers free, confidential help to anyone wishing to make a complaint about care received in a public acute hospital.
0818 293 003
info@patientadvocacyservice.ie
Patient Voice Group
If you currently are or ever have been a patient in our hospital you can register to join our Patient Voice Group here.
The Patient Voice Group meets each quarter (either online or in person) to suggest and discuss new quality initiatives.
Contact Details
Patient Advocacy Officers
Quality Department
The National Maternity Hospital
Holles Street,
Dublin 2.
D02 YH21
Office hours: Monday–Friday, 8am to 3pm
(01) 637 3392 / 3262
advocacy@nmh.ie